SkillStack programs (cohorts & training)
Cancellation by you
- You may cancel your enrolment by emailing us within the applicable window below.
- Cancellation requests received after the relevant window will be subject to the refund schedule.
- Cooling-off period: X days from the date of purchase (as required by applicable consumer law).
Refund schedule (example — set real terms)
Corporate & college programs are governed by the specific agreement or contract, not this consumer policy.
Cancellation by us
If we cancel or reschedule a program, you may choose a full refund or a transfer to the next cohort.
Product subscriptions
MailOps, and later CXO Assist / ArtistPro.
Billing
Billed per the plan you choose — e.g. monthly or annual.
Cancellation
Cancel anytime — this stops the next renewal. Access continues until the end of the current paid period.
Refunds
Subscription fees are generally non-refundable for the current period / pro-rated, except where required by law or stated in your agreement.
Free trials / pilots
If offered, terms are stated at sign-up.
Enterprise agreements are governed by the signed order form or MSA, which prevails over this policy.
How to request a cancellation or refund
Email us
Write to BILLING / SUPPORT EMAIL with your account details and request.
We confirm receipt
We'll acknowledge your request and check eligibility against the schedule above.
We process it
Eligible refunds are processed within X business days to your original payment method.
Taxes
Refunds are of the amounts actually paid. Applicable taxes (e.g. GST) are handled per law.
CONFIRM WITH FINANCEChanges
We may update this policy. Changes apply to purchases made after the updated date posted here.
Contact
Get in touch
Email: BILLING / SUPPORT EMAIL
Or: contact@zyqo.ai